I am so plesed with how easy this car purchase was. I got the perfect car to meet my needs at a great price and a very fair trade in for my car. Everyone was very pleasant. Hailey Vogt was awesome to work with. She was very informative and knowledgeable. Ms Vogt made this the most stress free car purchase I have ever had.

Shirley T.,February 2, 2011

My car purchase was a breeze and definitely not what I expected.  I've been toying with purchasing a vehicle for some time, but largely due to the economy I have hesitated until I found exactly what I wanted, at the price I wanted and conveniently located in my back own yard. Tresha Petty made the whole car buying experience a pleasure; she provided me with the information I needed as I requested it and led the way without the usual pushing, haggling and intimidation I've experienced in the past.  I was very impressed with her knowledge of the Honda CR-V as well as her customer service skills. She listened to what I was saying and helped me select the vehicle that was best suited for my needs. I'm definitely impressed with my purchasing experience and Tresha gets the Gold Star; I will recommend her to everyone I know who is interested in buying a new car.

Laura W.,January 18, 2011

I would have to acknowledge Tresha for a great sales job. I was very up front with my expectations, the method in which the sales process needed to flow and that 3 other manufactures had all made the short list. Huggins & Tresha were the only dealer that was straight forward with no sales games. When you made the very short list Honda vs. Mazda they (Mazda) started making offers to win the deal instead of being up front from the beginning.

Long story short I was very happy with Tresha?s sales skills & very happy with the results.

Don R

Sergio Castillo was GREAT!! No Pressure!!! He represents your company extremely well and we were blessed to have him as our salesman. Car shopping was our least favorite thing until Sergio showed and demonstrated integrity and respect. Huggins will be the place we come to again and refer friends and family. As a matter of fact we have already done so.

Sue S.

I would like to formally enter a commendation on behalf of Forrest Clark. My last purchase at Huggins was 11 years ago. Based on Honda's track record, it might be a while before I buy another one. Never have I regretted not being able to do business with a sales representative on a regular basis; however, this has been my experience with Mr. Clark. Of course, I am already recommending him to friends who might be in the market to buy a car in the next months and years.

You have my business, already, in the service department. Even though good values are fairly prevalent in the new car market right now, Mark Mouton is one of the deciding factors in my purchasing another Honda. If Mark had not been my service advisor over the past several years -- of course, including the time of my near-devastating $3,500 transmission replacement a week before Christmas last year -- I might have considered a car other than Honda. If a bonus or other significant recognition is available for Mark, I highly recommend your considering awarding it to him. Over the past few years, I have spent thousands of dollars on service at Huggins, aside from the transmission, not because I believe dealership prices reflect the best value I could get, but because Mark treats me as if I am his only customer. To the contrary, word gets around that he is your busiest service advisor. My experience and others like it are the reason.

Please take good care of these guys. They are the reasons I am loyal to Huggins. Thank you for the chance to comment!

Melissa H

Thank you for the great service I received at your dealership. I would highly recommend Huggins to anyone that would be interested in buying a Honda. I would personally like to thank Ms. Vogt for the great service she offered both me & my husband. She made buying a new car a great experience. My last Honda I purchased 8 years a go at a dealership in Arlington, and I have to say that all your staff was extremely good to me.

Thanking you again for all that was done to get me the Civic I have always wanted.

Stella R

I would like to share with you my experience on 9/27/10 at Huggins Honda. I had been awaiting a survey from American Honda regarding my experience and to date, have not received one. However, I feel it is so important to let you know how a potentially upsetting situation was averted by your Service Director, Steven Crawford. He took the time to listen to my concerns and addressed each and every one of them. By providing pertinent information to the customer about the brake issue which has now affected my vehicle (2009 Honda Accord), I have not only a better understanding of the process of obtaining my reimbursement, but how the issue has affected Huggins as well. Mr. Crawford took the time to assure me that Huggins Honda stands behind their vehicles, but they also stand beside the customer. As a first-time Honda customer, he reassured that the employees of Huggins Honda are there for me and truly have a deep vested interest in the satisfaction of their customers.
 
Time and again, I have been shown not only reliability but also respect by the employees of Huggins Honda.
 
My deepest appreciation for Mr. Crawford's time and attention on September 27, 2010.

Tammie S.

"2012 Honda Odyssey"

My comments will focus on my experiences while in your dealership.  I want to share my observations while in your dealership and the interactions that I had with your staff.

The 2012 Odyssey that I just purchased is the second vehicle that I have purchased from Huggins.  Two of my good friends have purchased vehicles from Huggins and I was closely involved with two of those transactions.  In every case I was immediately aware of how much effort has gone into making my visit as comfortable and informative as possible.   

The appearance of the dealership has always been very clean and organized.  Everyone I have worked with has been very professional and courteous.  I would however like to recognize some individuals that I worked with more closely during my visits.

Harry Whitworth has assisted me with the purchase of two vehicles.  Harry listened to what I wanted and carefully walked me through the steps to make it happen.  I realize that your dealership has received many compliments from customers so I want to choose my words carefully.  Harry has a way of moving the process of sale along while minimizing any stress that I might have felt.  I have hired and managed a lot f people to work in sales and marketing for the Domestic and International Markets.  I have noticed that there are a few attributes you cannot test for or determine during an interview.  Good listening skills, patience, and the ability to work with the many different customer personalities are hard to find. 

Harry has demonstrated a wonderful ability to listen and he can move you over obstacles you might run into without causing any stress.  Harry demonstrates patience and his closing techniques were brought out at the right times.  I'm sure that you are already well aware of Harry's skills and abilities but I just wanted to refresh your memory.

There were two times that I was in the Dealership when Harry was not available to assist me and

Eric Chipman stepped right up and offered me the information I needed.  Small gestures go a long way and Eric always met me with a smile and a good handshake.  Oh yes he also always offered me a bottle of water as well.  I don't think that Harry would let me do business with Eric but I hope to send him a referral or two when I get the chance.

As you know one of the most stressful times for a new car buyer is going into the F&I office.  Dan put the papers together and worked with me to finalize the deal.  I'm sorry but I don't have Dan's last name.  Dan continued what Harry had started by being very professional yet personable. I don't remember ever being so relaxed and happy when buying a new car.

I will be a Honda driver for as long as I can get behind the wheel.  My new Odyssey is everything and more than I expected.  I can't thank you enough and I'm sure that you will see me and hopefully some more of my friends in the Dealership.

Sincerely,

Robert

Fort Worth, Texas

September 2011

Robert,Private

"2012 Honda Accord"

My wife and I just purchased a 2012 Honda Accord (traded in a 2008 Honda Accord) and still own a 1997 Honda Accord workhorse. So now this makes the third Honda I have owned after switching from Nissan. The Accord is a great car (overlooking the brakes issue) so I won't dwell on the auto attributes. I do however would like to suggest something that might improve your customer service image. My sales person for the 2008 Honda, Forrest Clark was again my sales person on the 2012 Honda. From all indications, your entire sales staff appeared cordial and willing to help so I am not just picking out one person as an example. But here is the point: Forrest was handling 3 others while he was completing some of our paperwork and as I watched him run in and out of of the building it was obvious he was moving cars (or locating them, etc.) or doing something directly connected with the cars. I couldn't help but notice that not only did he possess great multi-tasking skills juggling all this, he appeared at times a little frazzeled and perspiring (90 degrees will do that). I also noticed several other sales people in the same boat all the while several other sales people "hanging around" outside. These folks could have helped the other sales people who were busy with customers when they weren't but then I'm not that naive either, they're looking for their "busy time." So not knowing all the ins and outs of the car business I can only offer the following sugesstion to reduce the wait time when purchasing a car while increasing face time with the salesperson, employ a runner or porter to assist the sales staff in hunting down cars, fueling, jumping dead batteries, rotating stock, etc. If the runners/porters are interested in the sales aspect of the buiness, they are in the prime position to see first hand how to handle customers and sales procedures which will enable them to progress if they so desire. There, that's my suggestion, hope it might help someone because overall, you really do have a very pleasant group of sales people on duty not to forget the service people who are equally pleasant. So please pass on my thanks to Forrest for a job well done and I hope you all enjoy good fortunes for years to come.

Mike
Euless Texas

Mike,Private